There is basically no right of withdrawal under the Consumer Protection Act. However, we guarantee a right of cancellation / withdrawal under the following conditions pursuant to article 1382 of the Italian Civil Code:
The reservation can be canceled up to 20 days before the day of arrival without having to pay a penalty. However, the deposit is not refunded, but can be considered for a future booking.
For cancellations less than 20 days before the day of arrival or non-arrival of the guest (“no show”) or late arrival or early departure, the full amount of the reservation is considered.
Covid-19 cancellation conditions – pandemic: In case of limited travel possibilities due to Covid-19, the reservation can be canceled free of charge. The deposit will be refunded.